Cheese Service Utility
Customer Service Lessons from a Country Store: The seven articles of gold customer service
7 rules Gold Customer Service: Lessons a country store
or, Lessons of "Miss Dot Grocery"
By: M. Davis Woodruff, PE, CMC
Management Methods, Inc., Decatur, AL
Tel: 256-355-3896, email: davisw@managementmethods.com
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